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Frequently Asked
Questions
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Q. What does 18K and
21K mean?
A. Karat (or Carat) is a measurement of fineness
(purity) equal to 1/24 pure gold in an alloy. Pure or fine gold is
24 karat. 18 karat gold means 18 parts of 24 are pure gold, mixed with 6
parts of other metals. Similarly, 21 karat gold means 21 parts of 24 are pure gold, mixed with
3 parts of other metals mainly copper and silver.
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Q. What is 18K White
Gold?
A. Gold in its purest state,
24 karat, is often considered too soft for use in jewellery. Gold is
mixed or ALLOYED with one or more other metals to produce optimum
strength and colour characteristics. The colour of the gold changes
to WHITE due to presence of some elements like Nickel or
Palladium, Zinc and Copper. White gold is often Rhodium plated
to achieve a good shiny finish.
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Q. What does 925 mean?
A. Silver in its purest state,
999.99, is often considered too soft for use in jewellery. Silver is
mixed with copper to produce strength. 925 means 925 parts of 999.99
are pure silver and rest 75 parts of copper.
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Q. How
long does it take to receive an order?
A. The
total time from the date of order to receipt by
customer nearly takes 3 to 4 weeks. An order is normally completed
within 5-6 days and is despatched after confirmation of the order. If
the shipping method selected is via Airmail, it takes 15-20 days for
delivery and via EMS Express it takes 7-10 days. After placing the order you
may track the status of your order by logging on to
http://www.skygiftworldwide.com/trackorder.asp.
You will be e-mailed the tracking number of EMS if it is the
selected shipping method by you.
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Q. How
can I see my name in Arabic will look in a Name Necklace before
ordering?
A. Click here to
see some
sample
of names in Arabic where you can find your name.
If you do not find your
name, send Request for a Sketch for the name you wish
to see in Arabic inscribed in the Name Necklace before placing an
online order. We will then e-mail
you a sketch of it for your preview. |
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Q.
Can I pay by Credit Card?
A. Yes, we
accept major credit cards VISA, MasterCard, American
Express and Diners Club internationally
(maximum $500) online via CCAvenue,
an international credit card processing company that uses
SSL (Secure
Socket Layer) and Real-Time Credit Card verification.
We never store credit card information on server.
Credit Card information provided by you is 128 bit
encrypted and is 100% safe and
secure.
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Q. I
am not able to add items to Shopping Cart. How can I place an Order
online?
A. If for some reason your operating system or your browser is
not supporting our Shopping Cart please contact
us. |
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Q.
How can I know the Shipping Charge for my order?
A. The shipping charge depends on type and value of the items.
To know the approximate Shipping Charge and available Shipping Methods
for your query please click here http://www.skygiftworldwide/cgi-bin/shipcheck.asp
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